At Indiqlo, we utilize Razorpay to process payments, ensuring that your card data is never stored on their servers. All transaction data is encrypted and complies with PCI-DSS standards, which guarantees a high level of security for your financial information. Your purchase details are only used to complete the trans- action and are not retained afterwards. Our payment gateways strictly adhere to PCI-DSS standards set by the PCI Security Standards Council, which includes major brands such as Visa, MasterCard, American Express, and Discover. For more information, you can review Razorpay’s terms and conditions on their website.

If you receive a notification of payment failure, please attempt to place the order again. However, if your amount has already been debited, do not retry; your order may have already been processed.

We recommend checking with your bank for issues such as insufficient balance or card validity. You may also try clearing your browser cache and reattempting the payment with a different card or bank account.

Please send us your email ID and the exact amount charged at support@theindiqlo.com so we can quickly check with the payment gateway and provide you with an update.

Unfortunately, we only accept one credit card per order. However, you can add all desired products to your cart and then complete the purchase in multiple orders using different cards or payment methods.

For domestic transactions, we accept the following payment methods:

Credit Cards: Mastercard, Visa, American Express

Net Banking: All major banks

Debit Cards: All major banks

Wallets

Cash on Delivery (COD)

UPI

For international transactions, we accept:

Credit Cards: Mastercard, Visa, American Express

If your card has been debited multiple times while making a single purchase, please contact us at support@theindiqlo.com with screenshots of the transaction details so we can assist you in resolving the issue.

Every garment comes with a comprehensive size chart to help you find your perfect fit. We encourage you to check it out for accurate sizing information tailored to your needs.

For information regarding fabric, materials, or specific product features, please refer to the description and specifications provided when you select an item for your cart. This will give you all the details you need

Unfortunately, if an item you added to your basket is no longer showing, it means that it has sold out. We appreciate your understanding.

- When you return an item , rest assured that your reward points will be deducted from your account.

Our concierge service is designed to elevate your shopping journey with: Last-Minute Delivery: Need it fast? We’ve got you covered with swift delivery options

For any inquiries or assistance regarding our concierge offerings, don’t hesitate to reach out to us:

Email: support@theindiqlo.com Whatsapp : 9586733111

Phone:

Our dedicated team is at your service, ready to assist with last-minute requests.

During our Special Sale, the concierge service will take a brief hiatus but will return post-sale, ready to serve you once again.

Our complimentary gift wrapping service will also be temporarily unavailable during the Special Sale, but it will be back in action once the sale concludes.

You’ll earn up to 7% of your total purchase value (excluding discounted items) as reward points, based on your tier. For example, if your eligible purchase is ₹1,000 and you're in the 7% tier, you’ll earn 70 points — and 1 point equals ₹1

Absolutely! ON your birthdays and anniversary, you will get extra points.

Points from e-commerce purchases are credited once your order has been delivered—easy peasy!

Your Connoisseur points are yours to enjoy for a generous 365 days from the date they’re issued—plenty of time to treat yourself!

You can earn points on full-price items purchased during sales. However, point redemption is not permitted during this period.

You can redeem your Connoisseur points on your next purchase or any subsequent purchase as long as they remain valid.

No, point redemption is not allowed during sale events—save those points for something special!

No, if an order or item is cancelled, no points will be awarded

If only part of your order is cancelled, you’ll still earn points based on the value of the remaining items. Should you have any questions or need further assistance, feel free to reach out!

If you find that your payment has been debited but your order isn’t confirmed, don’t worry—your money is completely secure! Occasionally, due to technical issues, the amount may be deducted without processing through the payment gateway. In such cases, the amount is typically reversed to your account within 24 hours. If the payment has gone through, we will either process your order or refund the full amount to your original payment method..

All orders placed on Indiqlo are dispatched through our trusted courier partners, including Delhivery, BlueDart, and more.

For Registered Customers:

Log in to our website with your registered email ID. Click on your profile and navigate to .

"Order History." or

Click on the "Track Order" section to find information about the tracking company, tracking

number, and tracking link.

Orders are processed from our warehouse in Mumbai, India Your orders will be delivered to the shipping address provided at checkout.

Within India, we partner with reliable courier companies like Delhivery and Bluedart for delivery. Our delivery partners will attempt to deliver your package up to three times before returning it to us

To ensure smooth delivery of your order, please provide a mobile number where you can be reached and a complete shipping address including the pin code. If the packaging appears damaged or tampered upon delivery, please refuse the package and contact us at support@theindiqlo.com or call/WhatsApp us at +919586733111, between 9:00 AM and 6:00 PM IST.

Regrettably, once orders are placed they cannot be combined due to regulatory and compliance issues. Shipping charges will apply to each new order unless it qualifies for free shipping.

We’re thrilled to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 15 days of delivery for store. Please note: We do not offer refunds on orders due to the time and care that goes into creating each product. Refunds are exclusively processed for fulfillment errors, such as incorrectly shipped or missing items. Additionally, return/exchange requests will only be accepted once.

For your convenience, you can request an at-home pick-up for your returns and exchanges by contacting us at support@theindiqlo.com or calling/WhatsApp at customer care at +919586733111 from Monday to Saturday, between 9:00 AM and 6:00 PM IST. We’ll look into your request and respond within 48 working hours.

The quickest way to initiate a return or exchange is to go to your orders page and place return of your product or write to us at support@theindiqlo.com with your order ID and reason for the return. We’ll handle the rest!

We offer size exchanges only for the same product, style, and color that you have purchased. If your desired size is unavailable, we will issue a credit note for the amount spent.

For all accepted returns, we will issue a credit note immediately upon receiving the product from you. This credit note is valid both online and in our stores for one year or can be used to exchange for another available size.

Items purchased during sales are not eligible for returns, refunds, or exchanges unless they arrive in poor/broken/damaged condition. In such cases, we will send you a replacement of the same product. If the product is unavailable, we will issue you a credit note or refund.

If you receive a delivery with damaged packaging or products, please do not accept it. For issues related to damaged or defective products, contact us at support@theindiqlo.com within 48 hours of receiving your order and include product images

Should you receive an incorrect product, please reach out via WhatsApp at +919586733111 or email us at support@theindiqlo.com within 48 hours of receipt. Include product images and your order number so we can resolve it swiftly.

If any products are missing from your order, please contact us at +919586733111 or email support@theindiqlo.com within 48 hours of receiving your order. We’ll respond within 24 hours to assist you. Thank you for choosing Indiqlo! We’re here to ensure that every aspect of your shopping experience is enjoyable and effortless.

You can cancel your order—either in whole or in part—only before it has been dispatched. Once your order is on its way, cancellation is no longer an option, and our standard return and exchange policies will apply.

Absolutely! You can modify your shipping address before your order is invoiced or dispatched. However, once the order has been invoiced or shipped, we won’t be able to make any changes to the address.

Unfortunately, once an order is placed, we are unable to modify the products (size, fit, or color). We encourage you to double-check your selections before com- pleting your purchase!

If you wish to cancel or modify your order, please reach out to our team via chat on our website, send us a direct message on Instagram or Facebook, or call/WhatsApp us at +919586733111. Our customer service team is available from Monday to Saturday, between 9:00 AM and 6:00 PM IST, ready to assist you with any size assistance or inquiries..

Thank you for choosing Indiqlo! We’re here to ensure that every aspect of your shopping journey is enjoyable and hassle-free.